Internal research conducted over two years found guests perceived to be Black had a 91.4 per cent acceptance rate for bookings made in 2021, while those perceived to be white had a 94.1 per cent acceptance rate. Hosts accepted bookings from guests perceived to be Asian and Latino or Hispanic 93.4 per cent of the time. (The Logic)
Talking point: The study, done in partnership with racial justice organization Color of Change, confirms what people of colour, particularly Black guests, had been saying for years—that the platform’s hosts are discriminating against them. Airbnb has made some moves to address the problem. In January, it blocked hosts in Oregon from seeing guests’ names until after a booking was confirmed, and has started making more guests eligible for instant booking, a feature that automatically confirms reservations without hosts vetting them. In its report published Tuesday, the company also said it’s expanding its ability to review why hosts rejected reservations.