Quebec Ink

Customer complaints pile up against travel-tech darling Hopper

MONTREAL — How are things at Hopper, makers of the travel app of the same name? Depends entirely on who you ask. 

Frederic Lalonde, CEO of the Montreal-based company, says it’s going swimmingly—that, given the circumstances, it is practically defying gravity. The company has raised a total of US$253.6 million, according to PitchBook data—including, as The Logic first reported, a US$70-million Westcap-led round in April 2020, just as the pandemic was tightening its grip around the travel industry’s neck.

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