Social media giants among least-trusted companies, says Ryerson Leadership Lab research


The think tank’s first project—Rebuilding the Public Square, released Friday—also found that Canadians trust companies like Facebook and Twitter to address disinformation and hate speech more than they trust government to do so. However, the research found Canadians are open to the imposition of regulatory measures that would change the way social media platforms operate. (The Logic)

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Talking point: The question of whether governments should do more to regulate social media companies has grown louder, especially after Facebook’s Cambridge Analytica scandal and as Canada and the U.S. enter their respective election cycles. Ryerson’s research found a general receptiveness to an assortment of potential regulatory measures; three out of four respondents supported removing social media accounts for impersonating people and spreading disinformation, as well as removing illegal content like hate speech; seven out of 10 supported requiring social media platforms to develop third-party fact-checking verification mechanisms; and a majority are willing to have their posts delayed by a few minutes to moderate content. Support for those measures drops, however, if they result in platforms charging a fee or shutting down.