The audio company’s revenue fell 16 per cent year-over-year for the three months ended Sept. 30, after it introduced a new bug-ridden app in May that prevented some customers from using their products. Revenue dipped 16 per cent year-over-year, while unit sales fell 17 per cent. (The Logic)

Talking Point: The company best known for its speakers still beat analyst expectations this quarter, after cutting its full-year guidance in August from between $1.6 billion and $1.7 billion, to between $1.5 billion and $1.53 billion. But app glitches also delayed two product releases. The company’s Canadian CEO, Patrick Spence, apologized for the app’s issues in a note in July. Sonos has reassured customers that they’re “recommitting” to customer experience and has taken various steps, like extending manufacturer warranty and saying that their leadership team won’t accept bonus payouts unless they’ve rebuilt trust. The company’s shares have fallen 20.4 per cent since the new app’s launch on May 7.