The firm delivered an average of 8.6 per cent of items late in 2018; that average increased to 16.6 in 2019, according to a report from Rakuten Intelligence, an e-commerce data firm. An Amazon spokesperson said Rakuten’s numbers are inaccurate. (Business Insider)

Talking point: Amazon is bringing an increasing amount of its logistics in-house. It launched an air-cargo network in 2015, and it expects to expand to 70 planes by 2021. It’s also building a last-mile delivery network by offering incentives to people who set up their own van services. Amazon’s new logistics infrastructure will be applied to an even-faster delivery promise: in April, the firm announced it was investing US$800 million to offer one-day guaranteed shipping to Prime members. But the company doesn’t yet have the infrastructure of its traditional delivery partners, who are now competitors. For example, UPS has 550-plus aircraft, and FedEx owns or rents 678 cargo planes.