article-aa

The San Francisco-based grocery delivery company has stopped paying a US$3 quality bonus to couriers every time they receive a five-star rating from customers. The change affects “shoppers”—contract workers who collect groceries and deliver them to customers—in Canada and the U.S. (The Logic)

Read this article for free

By entering your e-mail you consent to receiving commercial electronic messages from The Logic Inc. containing news, updates, offers or promotions about The Logic Inc.’s products and services. You can withdraw your consent at anytime. Please refer to our privacy policy or contact us for more details.

Already a subscriber?

Talking point: The change follows a 72-hour strike this week from shoppers demanding the company restore the default tip to 10 per cent after it was slashed in half. The bonus was introduced in October 2018 to incentivize better service, but in a note to shoppers Thursday, Instacart said it wasn’t producing the intended results. The company, which is planning an IPO, is expanding rapidly in Canada. It announced a deal to deliver groceries for Loblaw in 2017 and has Canadian partnerships with Walmart and Staples. But Canadian gig workers are also pushing for more rights. This week, Foodora couriers in Toronto argued for at the Ontario Labour Relations Board for their right to unionize, and Canada’s Supreme Court heard Uber’s appeal against a ruling in favour of an Uber Eats driver’s class-action suit aimed at securing better pay and benefits.

article-aa

Shoppers across Canada—excluding Quebec and the territories—can now order groceries on Walmart’s site and have them delivered that day in “as fast as an hour” by Instacart couriers. The partnership expands on the companies’ pilots, through which they’ve delivered groceries in the Greater Toronto Area and Winnipeg since September 2018. The service costs $7.99 per delivery, or $99 for a yearly Instacart Express membership. (The Logic)

Read this article for free

By entering your e-mail you consent to receiving commercial electronic messages from The Logic Inc. containing news, updates, offers or promotions about The Logic Inc.’s products and services. You can withdraw your consent at anytime. Please refer to our privacy policy or contact us for more details.

Already a subscriber?

Talking point: The annual membership and same-day delivery model places Walmart in more direct competition with Amazon’s Prime service. Amazon has funnelled substantial resources into its own same-day delivery service—more than US$800 million in its latest quarter—and membership numbers have consistently grown. Walmart is wading into an increasingly competitive space, however. Loblaw launched grocery delivery with Instacart in 2017. And, Uber reiterated in its earnings call last week that it wants to expand in the grocery-delivery space after launching a pilot in Australia earlier this year. It also said in January it plans to prioritize grocery delivery at its new engineering hub in Toronto. Smaller players are also eyeing grocery delivery: last month, Inabuggy, a Toronto-based grocery-delivery startup, announced a new partnership with specialty grocer Starsky Fine Foods, its 44th retail client in the country.

article-aa

Karney Li has worked at Wealthsimple since 2015, during which time the company rapidly expanded its customer base, moving into the U.K. and developing investing platforms targeting segments like socially-responsible investing. Li’s Instacart team will build the products and APIs that help its partners launch and maintain their Instacart storefronts. (BetaKit)

Read this article for free

By entering your e-mail you consent to receiving commercial electronic messages from The Logic Inc. containing news, updates, offers or promotions about The Logic Inc.’s products and services. You can withdraw your consent at anytime. Please refer to our privacy policy or contact us for more details.

Already a subscriber?

Talking point: This is the first major hire for Instacart in Canada, after the company announced last year that it would be expanding its Toronto office to 200 people to focus on research and development. Li will be responsible for the company’s retail engineering division, and should have a wealth of talent to tap into—Toronto is one of the top five markets in North America for high-quality tech talent, according to the CBRE. Instacart is set to open the new office this year as the grocery-delivery space heats up in Canada; the company has become a key delivery partner for grocery chains in Canada hoping to compete with Amazon, like Loblaw and Walmart, and it recently added luxury grocer Pusateri’s to its roster of Canadian partners.

article-aa

The grocery-delivery company said it has sold “tens of millions of dollars” in groceries since its launch in Canada a year ago. (Financial Post)

Read this article for free

By entering your e-mail you consent to receiving commercial electronic messages from The Logic Inc. containing news, updates, offers or promotions about The Logic Inc.’s products and services. You can withdraw your consent at anytime. Please refer to our privacy policy or contact us for more details.

Already a subscriber?

Talking point: Instacart’s platform uses independent contractors that pick up groceries in-store for customers, and counts large grocery companies like Loblaw and Walmart among its partners in Canada. Domestic rival Inabuggy has mostly partnered with smaller, local chains, and operates in five cities. The Canadian grocery delivery market could heat up this year—Uber’s head of grocery job listing in Toronto last year sparked speculation that the company was looking at the food business beyond its Uber Eats offering. And then there’s Amazon, which sells packaged foods online, including store-brand products from its Whole Foods subsidiary, but has no immediate plans for its Amazon Go retail locations in Canada.

article-aa

The grocery delivery app will stop bringing customers bags from 76 locations in February. Instacart could lay off as many as 350 workers as a result. (Wall Street Journal)

Read this article for free

By entering your e-mail you consent to receiving commercial electronic messages from The Logic Inc. containing news, updates, offers or promotions about The Logic Inc.’s products and services. You can withdraw your consent at anytime. Please refer to our privacy policy or contact us for more details.

Already a subscriber?

Talking point: Delivery is core to Amazon’s business, so the Instacart-Whole Foods partnership looked doomed as soon as the e-commerce giant bought the supermarket chain in June 2017. Instacart insisted the five-year deal it had signed with Whole Foods would hold up, but by this summer, the app’s branding was being removed from stores. But after Amazon acquired Whole Foods, retailers that had previously been slow to embrace delivery began partnering up with Instacart to compete with the online giant. Chains like Kroger and Canada’s Loblaw have since been added to the app, and Instacart raised US$600 million this October on its new momentum. Some of that money will go to expanding its Toronto office, where the company plans to add 200 employees and start doing research and development work.

article-aa

Canada’s largest grocer is expanding its online marketplace beyond groceries. Third-party companies will be able to sell toys, baby items, pet products and furniture through the Loblaw website. (The Logic)

Read this article for free

By entering your e-mail you consent to receiving commercial electronic messages from The Logic Inc. containing news, updates, offers or promotions about The Logic Inc.’s products and services. You can withdraw your consent at anytime. Please refer to our privacy policy or contact us for more details.

Already a subscriber?

Talking point: The company, which generated $46.7 billion in revenue last year, risks ceding ground to competitors that offer a menu of products and services. Amazon and Walmart are making headway among Canadian online grocery shoppers, according to a poll last year by NRG Research Group. The study found that 62 per cent of Canadians who buy their groceries online say they buy them on Amazon; 37 per cent via Walmart; and 23 per cent from Loblaws. Loblaw’s e-commerce sales last year topped $500 million after a major digital push that included a partnership with Instacart. It has also begun offering an Amazon Prime-style loyalty program, and this year expanded its online-grocery pickup to Toronto subway stations.

article-aa

Attorney General Karl Racine is asking the company to pay back millions in tips customers paid through the food-delivery app, following an investigation into whether the company pulled from drivers’ own tips to pay their base wages. The lawsuit alleges the system that was in place from July 2017 to September 2019 was “ambiguous, confusing, and misleading.” (The Logic)

Read this article for free

By entering your e-mail you consent to receiving commercial electronic messages from The Logic Inc. containing news, updates, offers or promotions about The Logic Inc.’s products and services. You can withdraw your consent at anytime. Please refer to our privacy policy or contact us for more details.

Already a subscriber?

Talking point: The company implemented its new scheme in September, but Racine is looking for backpay for couriers who lost wages before the change. DoorDash isn’t the first company accused of taking tips from gig workers. Instacart, an on-demand grocery-delivery company, changed its pay structure in February after it was found to be changing workers’ base pay depending on their tips. While Instacart pledged to reimburse workers impacted by the practice, DoorDash isn’t quite there: “We believe the assertions made in the complaint are without merit and we look forward to responding to them through the legal process,” the company said in a statement, maintaining that it never skimmed tips from workers.

article-aa

The company’s net profits for the quarter ended October 5 were $353 million, up from $117 million for the same quarter in 2018. The jump was due in part to a tax-court ruling that resulted in a one-time charge of $367 million in last year’s third quarter. Revenues rose 2.3 per cent, from $14.3 billion to $14.7 billion. However, same-store sales, a key retail metric, increased just 0.1 per cent in its grocery stores. In its Shoppers Drug Marts, same-store sales grew 4.1 per cent, mainly driven by prescription sales. (The Logic)

Read this article for free

By entering your e-mail you consent to receiving commercial electronic messages from The Logic Inc. containing news, updates, offers or promotions about The Logic Inc.’s products and services. You can withdraw your consent at anytime. Please refer to our privacy policy or contact us for more details.

Already a subscriber?

Talking point: Customers placed fewer, but bigger, orders, consistent with how retail is increasingly moving online. Loblaw has invested in technology to compete with the likes of Amazon, partnering with grocery-delivery app Instacart and offering same-day pickup for members of its new Amazon Prime-style PC Insiders program. The company cited investments in its digital strategy among reasons for its $7-million dip in earnings before income taxes. It’s banking on those investments eventually paying off, noting the potential “failure to execute the Company’s e-commerce initiatives” as a key risk to its financial results going forward.